After-Sales Service | Maintenance, Repairs & Support

SERVICE RESPONSE

Professional Service Capability

YSMETER's team consists of an experienced and highly skilled group of engineers and experts. With over 20 years of accumulated engineering service experience, we are always ready to respond to customer needs and resolve issues as quickly as possible, minimizing the losses caused by faults. Whether it's dealing with harsh working conditions or specific industrial types, YSMETER can handle it with ease, allowing customers to save time and effort, and eliminating any concerns.

Uniform Global Service Standards

YSMETER adopts global unified service standards. No matter when and where you are, you can experience the high quality and high standard engineering services of YSMETER to ensure that every customer is relieved.

Attentive "4S" Maintenance

The company will set up "4S" after-sales service centers in key petrochemical parks across the country. We have already established centers in Ningbo, Wuhan, and Xinjiang. Leveraging over 20 years of valve research and manufacturing experience from the head office, we are dedicated to valve fault diagnosis, component replacement, on-site repairs, trims cleaning, and comprehensive overhauls. Additionally, we can provide the most professional overall valve maintenance and commissioning solutions based on customer needs.

THREE GUARANTEES COMMITMENT

Our company's "Three Guarantees" policy includes guarantees for ‘repair’, ‘replacement’, and ‘return’.

We promise that all products leaving the factory are produced and inspected according to the relevant valid national standards. No substandard products will be shipped. We strictly fulfill the three guarantees for our products and follow national regulations on industrial product after-sales service. For products from the date of shipment, within 18 months or within 12 months of installation (whichever comes first):

GUARANTEE FOR REPAIR

Free repairs or replacement of parts due to quality issues during the warranty period.

GUARANTEE FOR REPLACEMENT

Free replacement in cases where the company is responsible for not meeting customer requirements.

GUARANTEE FOR RETURN

Free return or replacement in cases of major defects or significant quality issues that render the product unusable.

SERVICE COMMITMENT

During the warranty period, if a product exhibits or develops a quality issue and it is confirmed by both parties to be the company's responsibility, the company will appropriately handle repairs, replacements, or returns, with all reasonable expenses borne by the company.

If the quality issue is caused by the user's responsibility, after confirmation by both parties, the company will also actively assist in resolving the issue and make efforts to meet the user's requirements.

If the ordered product exceeds actual needs or cannot continue to be used due to design changes, our company will actively cooperate with the user to properly handle the aftermath.

If the user requires technical guidance during installation or use, our company will promptly send professional technical personnel to provide service and meet the user's requirements.

If the buyer can prove that the product was installed and used correctly according to the company's recommended method, and can prove that the product itself has defects in design, materials, or workmanship, and submits a written application to the company, we will recall the defective product for free repair, replacement, or provide a full refund at the order price.

AFTER-SALES SERVICE CONTENT

Operational Support

Evaluation of the impact of installation piping processes and construction results on valves before startup;

Identification of the installed valve status;

Participation in the commissioning of the operational system before startup.

Fault Analysis and Troubleshooting

Comprehensive system analysis of potential causes of valve failures, along with risk assessment of the faulty valve during the troubleshooting process.

Product Repair and Maintenance

Provision of spare parts, equipment, and repair solutions;

Online or offline maintenance and repair services;

Professionally designated maintenance recommendations and solutions;

Online maintenance or guidance for all-welded ball valves and mainline valves in oil and gas transmission pipelines;

Provision of periodic calibration and maintenance plans for special control valve accuracy;

Establishment of long-term archives for valves after on-site maintenance or servicing, along with the establishment of a periodic follow-up mechanism.

On-Site Technical Service

Consultation on valve and pipeline movement-related technology;

Recommendations for valve selection and professional design replacement solutions;

Evaluation of the impact of pipeline processes and medium on valves;

Provision of professional equipment to help eliminate factors affecting valve operation.

Product Usage and Maintenance Training

Provision of professional training materials;

Practical exercises for fault troubleshooting, meeting customer needs for a complete set of industrial valve solutions;

Customized plans for specific customer needs, providing maintenance recommendations for specific medium, flow velocity, flow rate, inspection, and maintenance cycle.

Professional Service

Treat every employee with professionalism and sincerity, enabling them to become experts in the industry;

Provide high-quality services to customers with a professional and mature team;

Serve with honesty, honor commitments, and establish long-term partnerships with customers.