FAQ
Security is not only the future value of YSMETER, but also the core interest that YSMETER brings to customers
FAQ
Make customers worry-free
Q:Does the valve have authoritative certifications?
A:
YSMETER has completed a series of certifications: IS09001, IS014001, IS045001, CE, TR-CU, APIQ1, SIL3, AP1607, API6FA, ISO15848, ATEX, API6D, AP1608, AP1609, CCS, BV, ABS, DNV, RINA and practically standardized production with this; it is produced according to GB, JB, HG, API, ASME, EN, DIN, JIS, BS, ANSI and other standards as required.
Q:What is the purchasing process and how soon can you provide an offer?
A:
After you provide parameters including size, pressure, temperature, medium and actuation type, generally we will issue a formal offer within 1–2 working days.
Q:Do you support customized valves, such as special materials, connections or non-standard dimensions?
A:
Customization is available. Materials, pressure-temperature ratings and trim structures can be customized to meet different on-site application requirements.
Q:How is product quality guaranteed? How will quality issues be handled?
A:
All products undergo strict pressure and performance tests before delivery. If there is any genuine quality defect, we provide repair, replacement and return services with rapid response.
Q:Do you provide installation guidance and technical support?
A:
Yes. We offer pre-sales selection assistance, as well as after-sales installation guidance, commissioning support and on-site technical services to solve application problems.
Q:What about packaging?
A:
Standard export-grade wooden cases are used for moisture-proof and anti-collision protection.
Q:Are spare parts easy to purchase? Is supply stable?
A:
Commonly used spare parts are in long-term stock with high interchangeability. A long-term cooperation and spare parts supply system can be established to ensure stable supply.
Q:Can you provide product qualifications, test reports and relevant certificates?
A:
Yes. Product certificates, test reports and material certificates can be provided with the goods. Complete qualification documents can be submitted in advance for large projects for review.
Q:How long is the warranty period for your valves?
A:
Yongsheng supplies goods with a standard warranty of 12 months from delivery to customer or 18 months from shipment date ex-factory, whichever is shorter.
Q:Can you help with valve selection if we only provide operating conditions without a specific model?
A:
Yes. Simply provide operating conditions including medium, temperature, pressure, size and material, and we will recommend suitable models and solutions for you.
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Security is not only the future value of YSMETER, but also the core interest that YSMETER brings to customers